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How to Cancel an Order

Need to cancel an order? This is how to cancel or delete an order from your dashboard.

Overview

Sometimes plans change! Whether a customer needs to back out or you have an unexpected scheduling conflict, Bakeshop makes it easy to cancel an order and keep your records perfectly organized.

Prerequisites

  • The order must be unpaid (status of "Pending Payment").

  • If an order is already marked as "Paid," it cannot be deleted or canceled.

  • Note: Even if an order's date has passed and it moved to your "Past Orders" tab, it can still be canceled as long as it remains unpaid.

Step 1: Locate the order

Let's find the order you need to remove.

  1. Navigate to your Bakeshop dashboard.

  2. Click on Orders in the left-hand menu, then select Orders Management.

  3. Locate the specific order you wish to cancel. (It will typically be under the Pending Payment tab, or the Past Orders tab if the pickup/delivery date has already passed).

Step 2: Initiate the cancellation

  1. Click the vertical three-dot menu icon (⋮) located right next to the order total price.

  2. Select Cancel order from the small dropdown menu.

Step 3: Confirm and notify your customer

Bakeshop lets you send a professional update right from the dashboard so you don't have to send a separate text or email!

  1. A confirmation window will pop up. Leave the Notify [Customer] box checked if you want them to receive an automated email about the cancellation.

  2. Note to customer (optional): Type a quick, polite message explaining why the order was canceled (e.g., "Hi! Canceling this per your request. Have a great week!").

  3. Click the red Cancel Order & Notify button.

Step 4: Review your canceled orders

Once canceled, Bakeshop automatically tidies up your workspace so the order no longer clutters your prep or packing lists!

  1. Navigate to the Past Orders tab.

  2. You will see your canceled order neatly stored here. It will be clearly marked with a red Cancelled badge, and the price will be crossed out so it does not count toward your revenue.

  3. You can use the toggle filters (All, Hide cancelled, Cancelled) just above the list to easily show or hide these records!

Still need help?

We know managing orders can be a lot, but you don't have to do it alone. If you get stuck or have questions about your account, we are here for you.

  • Chat with us: Click the messenger bubble in the bottom corner of your screen to talk to our team.

  • Email us: Send a message to [email protected] and we'll get back to you shortly.

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